AI Agents i Dynamics 365 Customer Service
Reserve your spot and see how AI agents in Dynamics 365 Customer Service, help improve quality in the customer service team.
Automate case workflows and improve service quality with Copilot
Get a practical walkthrough of how AI agents in Dynamics 365 Customer Service automate case handling, improve knowledge sharing, and enable your team to act faster and more accurately.
About the webinar
Customer service is under pressure: rising expectations, increasing case complexity, and demands for faster response times – without additional resources.
Dynamics 365 Customer Service introduces AI agents that:
- Automate core processes
- Improve decision-making
- Provide deeper insight into customer needs
The result is higher quality and faster case resolution.
What is AI in customer service, and where are we now?
AI is now embedded directly in Dynamics 365 Customer Service and operates within your workflows.
The four AI agents:
- Customer Intent Agent
Identifies customer needs and suggests relevant responses and knowledge articles
- Case Management Agent
Automates the full case lifecycle from creation to resolution
- Customer Knowledge Management Agent
Creates and updates knowledge articles automatically
- Quality Evaluation Agent
Evaluates customer interactions and ensures consistent quality
How AI works in Dynamics 365 Customer sevice – and how it supports your team
How AI works in practice
We show concrete examples of how AI is applied in customer service:
- Analysis of customer interactions
- Automated case handling
- Knowledge creation and maintenance
- Quality assurance of customer interactions
- Integration into existing processes